Use this comprehensive checklist to make sure your vehicle is properly prepared and all your paperwork is in order before the carrier arrives. Being prepared prevents delays, protects you in case of any disputes, and ensures the smoothest possible transport experience.
Day of Pickup
- Remove all personal items from the vehicle (not covered by carrier insurance)
- Leave only 1/4 to 1/2 tank of fuel
- Fold in side mirrors if possible
- Conduct inspection with the driver and ensure all damage is noted on the Bill of Lading
- Get your copy of the signed Bill of Lading before the driver leaves
- Photograph the vehicle loaded on the carrier
At Delivery
- Inspect the vehicle in good lighting (daylight preferred) before signing anything
- Compare current condition against the pickup inspection form
- Note any new damage on the Bill of Lading BEFORE signing
- Never sign a clean delivery receipt if you see damage — this waives your claim rights
- Keep all documentation for at least 30 days after delivery
The 6 Most Common Auto Transport Scams
1. The Bait-and-Switch Quote: A company quotes you an artificially low price to win your business, then dramatically increases the price at pickup with "market adjustment," "fuel surcharge," or other bogus fees. How to avoid: Get the final, all-inclusive price in writing before handing over your keys.
2. The Deposit Disappearance: A company collects a deposit, assigns you to a "waitlist," and either never finds a carrier or simply disappears. This is more common with unlicensed brokers. How to avoid: Verify the company's FMCSA MC number at safer.fmcsa.dot.gov before paying any deposit.
3. The Fake Review Company: Companies with suspiciously uniform 5-star reviews that were posted in a short period are often fake. How to avoid: Check Google, BBB, and Transport Reviews for reviews spread over time, including negative ones and how the company responded.
4. Full Upfront Payment: Legitimate auto transport companies charge a deposit ($100–$200) at booking with the remainder paid at delivery. A company demanding full payment upfront via wire transfer is a major red flag. How to avoid: Never pay in full before your vehicle is picked up.
5. Missing Insurance: Some companies claim they're insured but can't provide documentation. If a claim occurs, you discover the coverage was inadequate or nonexistent. How to avoid: Ask for a Certificate of Insurance before booking. A legitimate carrier will provide one instantly.
6. Unlicensed Broker: Anyone brokering auto transport in the US must be licensed by the FMCSA as a Property Broker. Unlicensed brokers have no regulatory oversight and no accountability. How to avoid: Verify the MC number on the FMCSA website.
Get Quotes from Verified Companies Only
All carriers and brokers on DirectAutoHaul are FMCSA licensed and fully insured.